FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
Products and Warranty
Below are some common questions about our products
Do you have Warranty?
Yes, all chairs at Serone Asia come with a warranty period, the duration of which depends on the type of purchase you make.
The warranty period ranges from a minimum of 1 year to a maximum of 5 years.
Extended warranty coverage is also available for purchase!
Do I have to assemble the chair myself?
Assembly services are included with every purchase from Serone Asia, unless otherwise specified. Enjoy the convenience of receiving your chairs pre-assembled, just as depicted in our images, eliminating the need for self-assembly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At the moment, no we do not ship internationally. We currently only deliver our items within Singapore.
When will my order be delivered?
After your order is placed, our team will contact you within 1–2 business days to arrange delivery. We appreciate your patience, as response times may be slightly longer during peak periods.
How long will it take to receive my order?
Typical lead time (For individual orders)
Items in-stock: Within 7 working days
Items out-of-stock: 6-8 weeks
Our team will contact you within 1–2 business days to arrange delivery once your order has been received.
What is your return policy?
Click here to view our return policy page
Orders
Below are some of are common questions about orders
How do I make an order on behalf of my company?
Should you require a quotation, you may fill up our contact form and we will prepare a quotation for you.
Otherwise, you may simply add items to cart and checkout as per usual. Remember to set the billing address to your company!
Do you have bulk discounts?
We do offer bulk discounts for corporate orders. Typically a minimum of 15pcs and above for the basic tier discount. Kindly check out our corporate page to find out more.
How do I contact a sales representative?
You may drop us a Whatsapp at +65 87721326
or
Email us at: sales@seroneasia.com.sg